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FAQS

Mygreens is an online vegetarian meal box subscription service. Every week you will receive all the ingredients and recipe cards to make three delicious vegetarian meals. 
Yes, we provide all the ingredients to make each of the three meals. The recipe cards and meals on the website show if you need to supply any additional ingredients. These are typically oil for cooking, water, salt and milk.
Yes, each of the recipe cards includes the nutritional information for each of the meals made with the ingredients provided by Mygreens. The recipe cards also include important allergy information. A detailed list of ingredients can be found on the website for each of the recipes - follow the 'Meals' link in the menu. Each of the recipe cards have a unique QR code; if you scan them with your smart phone or tablet device using the camera, it will take you straight to that recipe on the website. Click on the 'Ingredients' tab for the full list of ingredients; allergens are shown in bold.
Your first box will be delivered to your door up to 7 after the initial order has been placed. All further boxes will arrive to your door weekly.
Of course, you can pause your subscription at any time, for example you are going on holiday and won't want to receive a box that week. Sign in to your account, via the main menu click My Subscriptions, scroll down and open Manage Upcoming Orders. Here you can skip an order so no payment is taken from your account.
Note orders are delivered the week following the order being placed. So if you will be on your holiday on the week commencing the 14th, you need to 'skip shipment' for the previous week ie. the 7th of the month.
You are free to cancel your subscription at any time. Obviously we will be sad to see you go, so please leave us a comment so we can improve our service.
To cancel your subscription, via the main menu click My Subscriptions and scroll down to the Cancel Subscription section, click  Cancel My Subscription. Alternatively if you just want a break, you can pause your subscription; navigate to My Subscriptions and click Pause Future Orders. When you are ready to resume click on the link Resume Future Orders
At the moment no, the recipe selection is fixed. We hope to be able to offer this feature in the future. 
If you need to update your card details e.g. your card has expired, navigate to My Account and scroll down to Payment Information. Click on Change Payment Information. You will receive an e-mail with a secure link to change your card details. 
First please check you have provided your correct e-mail as it could be a simple spelling mistake. There is a possibility that the notifications are going to your e-mail junk folder. Please add hello@mygreens.co.uk to your safe-senders list. When subscribed you should receive an e-mail confirming the order and another e-mail confirming the shipment. You may need to google 'add an e-mail address domain to the my  Safe Senders List' followed by your e-mail provider, for step-by-step instructions.
If this does not work get in contact at hello@mygreens.co.uk  with your name, address and order ID so we can look into the issue.
Typically to make the recipes you will need the following:
  • large frying pan
  • saucepan 
  • different sizes of oven dishes e.g. a lasagne dish and a roasting dish / tray
  • sharp knives to prepare the ingredients
If you have a mini chopper, this can save you some time, when the ingredients need to be finely diced. 
Please note, all of the ingredients are prepared in the same production site, and while we maintain very strict hygiene levels there is a possibility of cross contamination between ingredients. Mygreens cannot verify that all of its suppliers' manufacture processes and so may contain trace elements of ingredients not listed against their products. Where known, all allergens are clearly provided both on our website under the 'Nutrition & Allergens' tab and again on the recipe cards for each recipe provided. A detailed breakdown of the ingredients are provided in the 'Ingredients' tab on the website for each meal, with allergens listed in bold type. 
Not at the moment but it is something we would like to offer soon. Subscribe to our newsletter so you are the 1st to know when we will produce a plant-based-only box.
The delivery box and paper bags are made from recycled paper, so when finished please put these in your home recycling bin so they can be 'reborn' as another mygreens delivery box.
The plastic tubs are compostable bioplastic derived from plant sugars. These can be safely put into your rubbish bin and will degrade very quickly. 
The ice packs contain filtered water, which can be emptied down the sink and then the packaging can be recycled. The insulated bags are made from sheep wool, which is biodegradable. 
Please accept our apology, we aim to ensure every box is perfect but if things do go wrong, please tell us so we learn and improve our service to you. If any of the produce is faulty it would be great if you could take a photo and send it to us at 'hello@mygreens.co.uk' with your name, address and order ID.
We are more than happy to help, please contact us at 'hello@mygreens.co.uk'